Shipping & Delivery FAQ's

Yes, we currently offer mail order to the whole of the UK, including the Highlands & Islands and to Northern Ireland.

Orders received before 11am (Mon-Fri) will be packed and dispatched on the same day, orders received after 11am will be packed and dispatched on the next working day.

For orders under 2kg:
If you select "STANDARD DELIVERY" we use The Royal Mail Tracked 48hr service.
If you select "EXPRESS DELIVERY" we use The Royal Mail Tracked 24hr service.
For orders over 2kg:
If you select "STANDARD DELIVERY" we use either Royal Mail Tracked24 or DPD's 48hr service
If you select "EXPRESS DELIVERY" we use The Royal Mail Tracked 24hr service or DPD Next Day Delivery Service
For Standard delivery allow 2-4 working days
For Express delivery allow 1-2 working days.

As soon as we process your order, you will be send an email with the courier company's tracking number. From there, the courier company will email further delivery updates.

YES, chilled items are fine for us to mail order. The items are packed into a thermal insulating bag and ice packed. Please select EXPRESS delivery as the ice packs only last for 24 hours.

YES, we can mail order chilled items - we pack the items in an sealed insulted pouch with ice packs. Make sure you use the Express service as the ice packs will not withstand being out in the delivery network for longer than 24hrs.

Please get in touch with us if your delivery does not arrive when it says it should. There are occasions when DPD deliver to a local collection point or the Royal Mail make a second attempt to deliver. Either way, please get in touch and we can update you on the situation.

All the packing we use is compostable or can be recycled. We often use packing chips that are made from corn starch - these are totally compostable and will in fact dissolve in water, the rest of the packaging can be recycled in your regular household kerbside collection. The only exception to this is the packaging we use for chilled items, however these can be reused.

We offer FREE local delivery to Bath & Frome and the villages in between.

The minimum order value for free local delivery is just £20

Yes, for local delivery we can deliver chilled and frozen products.

There are a few reasons why the system might be applying a delivery fee; 1) You have not selected FREE local delivery as your delivery option at checkout. 2) Your order does not reach the minimum order value of £20 to qualify for free local delivery. 3) Your postcode is outside our delivery area.

We make deliveries in our 100% electric van - they will either be in the morning between 8am-10:30am or in the evening between 5pm-6:30pm. We will send you a text or WhatsApp to give you an approximate time of delivery the day before we arrive.

For evening deliveries (between 5pm-6:30pm our order cut-off is 4pm - so you can order with us and get a delivery the same day!
For morning deliveries, our order cut-off is 4pm the day before you delivery day.

Yes, below is a list of the villages we deliver to and whether it's a morning or evening delivery:
Bath Area Fri AM (Order by 4pm day before)
Beckington Mon-Fri PM (Order by 4pm day of delivery)
Bradford-on-Avon Wed PM (Order by 4pm day of delivery)
Carlingcott Fri AM (Order by 4pm day before delivery)
Chapmanslade Thurs PM (Order by 4pm day of delivery)
Faulkland Mon-Fri PM (Order by 4pm day of delivery)
Freshford Tues PM & Fri PM (Order by 4pm day of delivery)
Frome Central Area Thurs PM (Order by 4pm day of delivery)
Hinton Charterhouse Mon-Fri PM (Order by 4pm day of delivery)
Laverton Mon-Fri PM (Order by 4pm day of delivery)
Limpley Stoke Tues & Fri PM (Order by 4pm day of delivery)
Lullington Mon-Fri PM (Order by 4pm day of delivery)
Norton St Philip Mon-Fri PM (Order by 4pm day of delivery)
Nunney Thurs PM (Order by 4pm day of delivery)
Peasedown St John Fri AM (Order by 4pm day before delivery)
Rode Mon-Fri PM (Order by 4pm day of delivery)
Tellisford Mon-Fri PM (Order by 4pm day of delivery)
Wellow Mon-Fri PM (Order by 4pm day of delivery)
Wingfield Mon-Fri PM (Order by 4pm day of delivery)

If you live locally and are looking for a home delivery, please get in touch and we can try to accommodate you.